About the Facility
This website can be accessed at www.travel.co.za ("the Facility”) and is made available by Tourvest Holdings (Proprietary) Limited,
registration number 2008/003719/07 ("the Agent”).
The Facility enables you to enter into transactions directly with
certain third party
suppliers ("the Suppliers”) for their travel products and services, whose
content appears on the Facility. The Agent is not responsible for those Suppliers or the
products or services they offer.
The Facility includes links to booking engines such as
Amadeus E-Power and a banking/payment gateway products, which are not owned by
the Agent or under the Agent’s control and for which products you acknowledge
the Agent is not responsible in law.As such, you acknowledge that the part of the material
accessible through these products on the Facility, is provided by such third
parties, and the Agent is not responsible for this material.
Terms binding on you
By making use of the Facility or any part
thereof, you agree to the terms and conditions contained in this document and on
the Facility, in particular those terms and conditions specified in relation to
the products and services that you book ("the Agreement”).
The Agreement contains certain terms and conditions
which appear in similar text style to this clause and which:
- may limit
the risk or liability of the Agent or a third party;
create risk or liability for you or a third party;
compel you to indemnify the Agent or a third party; and/or
- serves as
an acknowledgement, by you or a third party, of a fact.
Your attention is drawn to these terms and conditions
because they are important and should be carefully noted.
Your use of the Facility including
effecting on-line reservations on the Facility is subject to these terms and
Nothing in these terms and conditions is intended to
or must be understood to unlawfully restrict, limit or avoid any rights or
obligations, as the case may be, created for either you, a third party or the Agent
in terms of the Consumer Protection Act, 68 of 2008 ("the CPA").
It is strongly recommended that you take out appropriate
Products and Services
and Agent’s Role
The Agent provides services in the form of
access to and use of the Facility and acts as an intermediary for the Suppliers whose
products and/or services are marketed and/or sold through the Facility.To the
extent that the Agent acts as an intermediary for Suppliers or third parties it
is obliged to make certain disclosures in accordance with the CPA, which
disclosures are set out in these terms and conditions.
The Agent’s role as an intermediary, in
relation to your travel arrangements, is limited to facilitating your booking
and arranging travel documentation, payments and refunds as applicable.
The Agent is not the Supplier of the products and/or
services marketed and/or sold through the Facility and you acknowledge that a
separate legal relationship exists between yourself and the relevant Supplier
whose products and/or services you purchase through the Facility or whose products
and/or services are marketed to you through the Facility.
and other Suppliers impose different terms and conditions on the sale of their specific
travel products or services featured on this website.You should carefully read all the terms and
conditions specific to the product or service you are booking before finalising
The products and services of each Supplier are
sold subject to the Supplier’s Terms. You
acknowledge by your continued use of the Facility that you will be bound by the
relevant Supplier’s Terms made in respect of the products and services you
choose to contract for. Examples of these Supplier Terms are:
- Airfares and prices displayed on the website may not include taxes or airport
charges and are subject to availability of the Product or service.
- Airline/hotel/car availability, fare
conditions and class of travel can change at any time.
- Routing restrictions and other
special conditions may apply.
- Taxes, airport charges and any
additional costs will be advised to you when your booking is confirmed.
- Suppliers may change their prices
- No refunds/credits for "no shows” or
- In the event of there being an
unscheduled extension (including a curtailment or cancellation to the products
or services) caused by a Force Majeure event, including volcanic ash, bad
weather, war, terrorism, strike or any other cause that is beyond the control
of the Supplier/s, any expenses relating to these unscheduled extensions (hotel
accommodation, etc), will be for your sole account and there shall be no right
to any refund in respect of the curtailed portion of the travel arrangements.
Prices indicated, do not include any items or services
not specified in the product or service description and examples of excluded
items are e.g.: airport taxes, surcharges, transfers, telephone calls, laundry,
meals and beverages, etc.
Moreover, bookings specifically exclude peripheral
requirements, e.g. the cost of obtaining visas/passports.
In making a travel reservation through the
Facility, it is your responsibility to:
- read the Supplier Terms;
- to carefully check the details of your reservation and any confirmation
thereof received via the Agent;
- convey all information set out in those terms and conditions to any
other parties covered by any booking you make.
The Agent accepts no responsibility or
liability for your misunderstanding or error whatsoever in this process.
bookings will be processed and confirmed immediately on payment via the payment
gateway ("Robotic Bookings”). This is the case for most low cost R.S.A. airline
other instances, the website booking ("Offline Booking”) constitutes a request
only. The Agent does not guarantee the booking request or the fare quoted until the Offline
Booking is confirmed by the Supplier in question. The Agent will then confirm
your Offline Booking to you by email or telephone call ("the Booking
Facility will advise you whether your transaction is a Robotic Booking or an
You acknowledge that the Agent:
- will raise fees for the administration and facilitation of your travel arrangements
through the Facility and for the services rendered by the Agent to you in this
regard ("the Agent's administration fees") from you for using
the Facility and for the Agent’s services; and
- may also receive commission, consideration fees, charges or brokerages from the Supplier or
other third parties in respect of the intermediary services rendered by it from
transactions entered into using the Facility from the Suppliers or other third
parties.Details of such commission,
consideration fees, charges or brokerages will be made available on your
Where the booking is a Robotic Booking, the Agent’s administration fees
will be specified on the website as part of your summary of
transaction/shopping basket prior to you proceeding to payment through the
Where the booking is an Offline Booking, the Agent’s administration fees
will be specified in the quote/Booking Confirmation prior to you proceeding to make
You acknowledge that you will pay the
Agent's administration fees. You further
acknowledge that the Agent's administration fees relate only to your use of the
Facility and the services rendered by the Agent to you in this regard and the
payment of the Agent's administration fees does not constitute payment for any
part of the travel products and/or services you purchase from Suppliers.
Payment by Credit
Only those credit
cards which are indicated as accepted on the Facility as part of the Robotic
Booking process may be used to effect payment for Robotic Bookings.
Only those credit
cards and other forms of payment (EFT, cash, etc.) which are indicated as
accepted on the quote/Booking Confirmation may be used to effect payment for Offline Bookings.
It is your obligation to ensure that your credit card is valid and
that you have sufficient credit on your credit card account, to meet all
charges for all the products and services you book through the Facility and the
Agent's administration fees.
Credit card payment
transactions for Offline Bookings will only be processed on receipt of a faxed
authorization form and a copy of the cardholder’s identification, accompanied
by a copy of both sides of the credit card. If the cardholder is not one of the
passengers who will be travelling, the Agent requires the cardholder to
physically present the credit card and his/her identification to the Agent in
the Agent’s office. Once you have faxed through your credit card authorization,
please make the Agent aware that the fax has been sent so that the Agent may
check that we are in receipt of it.
A link is being
created for you to make credit card payment transactions for Offline Bookings
on the payment gateway and when you are advised by us this is available, this
will be a further alternative payment mechanism for Offline Bookings.
will be confirmed immediately by email to your email address or by SMS to your
cellular phone once the transaction of your credit card payment has been
processed successfully through the payment gateway.
- Acknowledgement of your booking
request will be sent via e-mail or telephone call within 2 (two) business days of
your request being received. Please ensure you check your e-mail regularly; and
- Payment must be received within 24
hours of the Booking Confirmation unless otherwise specified by the Agent in writing. Failure to pay for
tickets within this time results in automatic cancellation of the booking
without further notice to you.
- The Agent accepts no responsibility for
loss incurred due to automatic cancellation or failure of e-mail delivery, save
where such loss is caused by the gross negligence of the Agent, its employees
or authorised representatives.
Booking Cancellation and Amendment Charges
Certain fees may be payable in respect
of the cancellation or amendment of transactions entered into using the
Facility, as notified at the time of the relevant transaction.
Subject to the terms and conditions
applicable to the relationship between you and the Supplier, in the event of
cancellation of a reservation or booking, the Supplier who you contracted with
to provide the goods and/or services may charge a reasonable cancellation fee,
calculated in accordance with the provisions of the CPA.
Subject to the terms and conditions
applicable to the relationship between you and the Supplier, in the event of
amendments to a reservation or booking, the Supplier who you contracted with to
provide the goods and/or services may charge an amendment fee.
In the event of the cancellation or
amendment to a reservation or booking the Agent may charge a reasonable
administration fee in respect of administering the cancellation or amendment to
the reservation or booking.
Visa and Health requirements are the responsibility of all individual
are required for all travellers departing South Africa. Permanent residents
travelling on a foreign passport must hold a South African Re-entry Visa.
countries require that foreign nationals entering hold a passport with at least
six months validity
from the date of departure of the country visited.
The Agent may, at its
sole discretion, assist you offline in providing information in
respect of the requisite travel documentation based on the information supplied by you in
the booking engine.
This information as well as other related
information supplied by the Agent and any links within the site are supplied in
good faith; however should be treated as a guideline only. The final
responsibility for ensuring documentation is correct is that of the individual
The posting/couriering of travel
documentation is at your sole risk.
The Agent will not be held responsible for
tickets and/or documentation lost by a third party. Any charges associated with
reissue and resending of tickets and/or documentation will be at your cost.
Your User Password
keep secure any means of identification that the Agent provides to you in order to access the
not permit any other person, other than adult members of your household or
others with your express permission and under your personal supervision, to use
your user identification to access the Facility.
You are strictly responsible for all use of
the Facility, and all transactions entered into by means
of the Facility, using your user identification.
You indemnify the Agent from and against all loss,
damage, actions, claims, suits, demands, liabilities, costs or expenses arising
out of or in any way connected to the use of your membership identification or
password, save where the such loss, damage, actions, claims, suits, demands,
liabilities, costs or expenses are due to the gross negligence of the Agent,
its employees or its authorised representatives.
In order to
facilitate your use of the Facility, the Agent may collect and process your
personal information (i.e. your name, e-mail and physical
/ postal address and / or other contact details and/or any other personal identifier). The Agent confirms that it is committed to the
protection of your personal information and that it has reasonable safeguards in place to protect your personal
As a user of the Facility including the use of the booking engine, you agree and
consent that the Agent may process your personal
information and share such information with the Suppliers, their representatives or any other third party for the
purposes of making the Facility available to you in accordance with all applicable laws.
You consent to the Agent sharing your personal information which may be subject to further
processing by Suppliers, other agents or subcontractors performing services in
relation to the Facility, including the cross border transfer of your personal
information to third parties outside of the Republic of South Africa.
This website may utilise "Cookies", web
beacons and other technologies for data analysis and potential personalisation
of the website and Facilities offered so that the Agent can better serve you
with more customised information when you return to our website. These
technologies may vary, but in many cases may involve a small file stored
locally on the device used to access the travel.co.za website, and may be used
to store and collect information relating to your use of the travel.co.za
are used to enhance your interactive experience and generally improve the
Facilities to you. You can set your browser to notify you when you are sent a
"Cookie", giving you the chance to decide whether or not to accept
it. If you do accept a "Cookie", you thereby consent to our use of
any personal information collected by the Agent using that Cookie.
Your email address
will also be added to our travel newsletter database for purposes of sending
you regular newsletters and specials on offer. You may, free of charge,
unsubscribe from receiving such newsletter and specials on offer by following
the procedure set out on the newsletter.
The Agent will use
reasonable efforts to keep accurate records of the personal information provided
by you to us. We will provide you with information in regard to the personal
information which we hold about you and will also allow you access to your
personal information in certain circumstances. Upon request, the Agent may correct
your personal information that you state is incorrect or remove your personal
information from our records, after you have verified your identity to the
Agent. To request access or a correction or cancellation, send an e-mail to the
Agent's Information Officer whose details are set forth in our Promotion of
Access to Information Manual, also
available to view online.
Limitation of Liability
The use of this Facility is entirely at your own risk and you assume
full responsibility for any loss or damage resulting from use of this website
or reliance on any information on this website, save where such loss or damage
was caused by the gross negligence of the Agent, its employees or its authorised
All travel information, listings and pricing
on the Facility, are subject to amendment at any time without notice.The Agent
publishes such information in good faith. You acknowledge and accept that the Agent, as an
intermediary, cannot and has not checked the accuracy of all information provided by
Suppliers. Suppliers are requested and encouraged to correct and update their
information regularly and as needed.
The Agent will not be responsible for
errors, omissions or misleading information in any travel information and listings. You should
make your own evaluation of the accuracy or completeness of any information,
opinion, advice or other content available through the Facility.
You are solely responsible for the
suitability of any travel services which you purchase by means of the Facility.
In particular, the Agent
not liable for any inconvenience caused or any expense, loss or damage incurred as a result of
any unsuitability of travel services for use in association with other travel
services, save where such expense, loss or damage was caused
by the gross negligence of the Agent, its employees or authorised
The Agent disclaims all liability where any failure in the
services is due to circumstances beyond its control and in
no way attributable to the gross negligence of the Agent, its employees or
The Agent accepts no responsibility or
liability for any failure or delay on the part of any Supplier or third party
in providing travel services to you where your booking has been properly
processed by it; nor is the Agent responsible for any acts or omissions of
Suppliers or other third parties in the course of delivery of such travel
products and services.
Where refunds are due to
you from the Suppliers of the travel products or services in question, the Agent
will provide reasonable assistance to you in claiming such refunds from the Suppliers.Please
understand that this process is generally a slow and lengthy one.
Under no circumstances
will the Agent be liable for direct, indirect, consequential or incidental
damages including but not limited to lost profits or savings or damages in respect of
dissatisfaction with the goods and/or services provided by Suppliers or third
parties, save where such damages was caused by the gross negligence of the
Agent, its employees or authorised representatives.
You acknowledge and accept that, due to the nature of the services and
the Facility, the Facility may not meet your subjective requirements or be
entirely uninterrupted, complete, timely, secure or error free.
To the maximum extent
permitted by applicable law, the Agent grants no warranties, express or
implied, regarding the website and any service or facilities provided including the booking engines
and payment gateways.
Where the Agent is liable to you, for a
breach of warranty, under these terms and conditions its liability will be limited to
providing the relevant booking services again or to refunding money paid in
relation to services not provided because of the Agent`s default, in
accordance with the CPA.
The Agent may at any
time it sees fit, change or modify all or any part of these terms and
conditions with notice to the users of such change.
As a condition for your use of the
you indemnify the Agent from and against any liability, damage or loss that the
Agent incurs or suffers as a result of any action, inaction or omission on your
Intellectual property rights
content of the Facility including the website, Trippi and booking engine, are the property of the Agent who is the licensor
and / or provider of this site. Unauthorised use is strictly prohibited. All title, ownership rights
and intellectual property rights, including copyright, rest with the Agent.
not modify, copy, transmit, display, perform, publish, license or create
derivative works from any information or software accessed by means of the
Facility. Where copying or transmission is expressly permitted, you must not
change or delete any author attribution or copyright notice.
These terms and conditions are governed by the laws in force in the
Republic of South Africa.
In the event of any dispute arising between you and the Agent, you
consent to the non-exclusive jurisdiction of the South Gauteng High Court notwithstanding that the quantum in the action or
proceedings may otherwise fall below the monetary jurisdiction of that
court. Nothing in these terms and
conditions should be understood to prevent you or the Agent from taking any
dispute to any court, tribunal, commission, ombud or other body of competent
The Agent may legally assign any of its
rights and obligations under this agreement at any time by giving you notice.
The Agent may, in its sole discretion, at any time
and for any reason and without prior written notice, suspend or terminate the
this Facility or any of its
contents or your right to use this Facility or any of its contents.
You must not resell any products or services accessed by means of the Facility.
You agree that you
shall only use this Facility for lawful purposes and shall not modify,
distribute or exploit the contents of this website without the Agent's prior
written consent. You also agree that you shall not abuse or misuse this website
or its contents in any manner whatsoever.
The Agent is a member
- ASATA (the Association of South African Travel Agents), Agent’s
registration number SEE200; and
- IATA (International Air Transport Association), Agent’s registration
and adheres to their
Codes of Conduct and Regulations.
The contact details
Tel: +27 (0)11-327-7803
Fax: +27 (0)11-327-7827
Physical Address: Ground
Floor, Block C, Rosebank Office Park, 181 Jan Smuts Avenue, Parktown North, Johannesburg, South Africa
Address: P O Box 3062, Parklands, 2121, South Africa
Tel: +27 (0)11-523-2700
Fax: +27 (0)11-523-2701/2
Customer Services: +962 6 5939922 (Monday-Friday
Log an enquiry:
Address: Sandown Mews, East Block
Ground Floor, 88 Stella Street,
Sandown, 2196, Johannesburg,
Postal Address: Postnet Suite 970, Private Bag X9,
Benmore, 2010, South Africa
About the Agent as an
The Agent is Tourvest
Holdings (Pty) Ltd, registration number 2008/003719/07, acting through its
Travel.co.za division. The Agent’s details are as follows:
Tel: +27 (0)11-790-0101
Business Address: 12 Autumn Road,
Bag X147, Bryanston, 2021
Formal notices and
legal processes should be delivered to the Agent’s chosen domicilium citandi
executandi being: 33 West Street,
Houghton, 2198, Johannesburg,
The Agent's public
officer is Marlize van der Schyff and she can be contacted on +27 (0)11-728-0540
and at the address as indicated above.
The Agent discloses
that it has never been placed under liquidation, judicial management or
The Agent will keep
the prescribed records of all transactions, in respect of intermediary services
rendered by it, for a period of three years.
©Tourvest 2012. All rights reserved.